1What is responsible gambling, really?

Responsible Gambling means enjoying gaming with full awareness, within the limits of your financial means and time.399 DaysAt , we believe online betting and casino games should be a form of entertainment — not a lifeline or a source of income.

Many players in Bangladesh start out playing for fun, but gradually the habit can spiral out of control — leading to financial strain, family problems, and emotional distress. 399 Days wants every user to avoid going down that path.

The core principles of responsible gaming are:

  • Only play with money you can afford to lose without it seriously affecting your life.
  • Never think of gaming as a source of income — treat it as entertainment.
  • Set a clear budget and time limit in advance, and stick to them.
  • After a loss, resist the urge to chase your losses immediately.
  • Avoid gaming when emotional or under the influence of alcohol.

Keep in mind: Responsible Gambling doesn't mean quitting — it means enjoying gaming mindfully and in a controlled way.399 Days That awareness means we're always here for you.

2How to recognize the signs of problem gambling

Sometimes it's hard to recognise when gaming has become a problem. Watch out for these warning signs:

Spending Beyond Your Budget Betting with money meant for monthly expenses, loans, or your family's finances.
Chasing Losses After a loss, you find yourself placing bigger bets to try to win it back.
Starting to lie You're hiding from family or friends how much time and money you're spending on gaming.
Loss of Interest in Other Activities You're prioritising gaming over friends, family, work, or hobbies.
inability to Stop Playing You want to stop but can't, and keep coming back.
Emotional Distress Feeling angry, anxious, or depressed when you're not playing.

Warning: If you notice two or more of the above signs in yourself, please 399 Days's support team or activate self-exclusion. This isn't a sign of weakness — it takes real courage.

3How to Keep Yourself Safe

399 Dayson Responsible Gambling There are several practical steps you can take yourself. None of them are complicated — they can all be done easily from your account settings.

1. Set a monthly budget

Start by deciding how much you can afford to spend on gaming each month. This should not exceed 5% of your total income. Set that amount Deposit Limit Set as your account limit.

2. Track Your Screen Time

Keep track of how long you play each session. It's best to keep sessions to 1–2 hours. Playing for extended periods increases mental fatigue and the risk of poor decision-making.

3. Withdraw when you win

When you win, resist the temptation to put it all back in. Set a portion aside and only play with the rest. This habit helps build financial discipline.

4. Keep a gaming diary

Keep a note of how much time and money you spend each week. Tracking this keeps you aware of your own habits.

4Information for family & loved ones

When a family member or close friend struggles with problem gambling, the whole family can be affected. If you believe someone you know is facing this issue, then:

  • Speak calmly rather than with anger. Express your concerns without placing blame.
  • Encourage them to seek help. Facing a problem alone is never easy.
  • Cut off financial support. Giving money to a problem gambler only makes things worse.
  • Seek support for yourself too. Family members should also seek mental health support for themselves.

399 Dayswith support@399days.betyou can request restrictions to be placed on a user's account — subject to identity verification and proof of relationship.

5Minor Protection

399 Days Strictly for users aged 18 and above only. Age is verified at the time of registration, and identity is confirmed through the KYC process.

If there are children or teenagers in your home and you 399 Daysplays on, then:

  • Never share your account password with anyone.
  • Don't save your login details in the browser.
  • Avoid gaming in front of children or teenagers.
  • Use parental control software on your devices.

If any minor creates an account or you suspect one has, immediately FAQ View page or support@399days.betto report it. That account will be closed immediately.

6Help & Resources

Responsible Gambling It's not just about following rules — it's also about getting the right support at the right time. 399 Daysoffers a range of support tools:

  • 24/7 Live Chat Support: Click the chat icon at the bottom of the platform at any time.
  • Email support: support@399days.betEmail us and we'll get back to you within 24 hours.
  • Account Limit Settings: Set your own deposit, session, and loss limits directly from your profile settings.
  • Self-Exclusion Form: Once you notify the support team, your account will be locked within 72 hours.

Problem gambling is a mental health issue, and seeking professional help is completely normal. In Bangladesh, you can contact Kaan Pete Roi (01779-554391) or the National Mental Health Helpline (16789) for support.

399 Days's Responsible Gambling All related services are completely free. There's no shame in reaching out — your well-being is what truly matters to us.

7Self-Assessment Test

Check the statements below that apply to you. This will help you reflect on your gaming habits and become more self-aware.

How are your gaming habits?

Great news! Your gaming habits are still under control. Stay mindful and stick to your budget.
Warning signs detected! Some risk indicators are present. Consider setting a Deposit Limit or a cooling-off period.
Take action now! Multiple serious warning signs are present. Please contact us at support@399days.bet or activate Self-Exclusion.