399 Days Terms and Conditions — The Complete Guide to Using the Platform

1General Terms

399 Days An internationally licensed online betting and gaming platform. These Terms and Conditions apply equally to the website, mobile app, and all other digital channels 399 Days's services under equal terms.

By registering on the platform, you confirm that you are at least 18 years of age, of sound mind, and that online gaming is legally permitted in your area of residence. It is the user's responsibility to read and fully understand these terms.

These Terms and Conditions may be updated at any time. The latest version will always be available on this page, with the date of each update noted at the top.

2Account Registration

Each individual may only A create one account. Attempting to open multiple accounts may result in all accounts being suspended and any stored balances being forfeited.

Providing accurate information at the time of registration is mandatory:

• Full name (as shown on National ID)
• Valid mobile number (Bangladeshi)
• Date of birth (must be 18 or older)
• Valid payment method (Mobile Pay/Nagad/Rocket number)

Accounts created with false or incomplete information may be closed at any time without prior verification 399 Days- has. Failure to provide the required documents during KYC (Know Your Customer) verification may result in withdrawals being held.

Keep your account password and login credentials strictly private. Sharing them with anyone else is done at your own risk.399 Days will not be accepted.

3Age Verification

399 Days Strictly for users aged 18 and above. Account registration by minors is strictly prohibited.

At any time 399 Days Any of the following documents may be requested for age verification:

• National ID Card (NID)
• Copy of passport
• Birth Certificate
• Driving License

Failure to submit documents, or submission of fraudulent documents, will result in immediate account closure. Any funds deposited into a minor's account will not be refunded.

4Deposits & Withdrawals

Deposit Policy

399 DaysThe minimum deposit is ৳300 and the maximum may vary by payment method. Supported payment methods:

• Mobile Pay (Personal & Merchant)
• Nagad
• Rocket
• USDT (Crypto)
• Bank Transfer (in select cases)

Deposits are usually processed instantly. If there is any delay, please contact support within 24 hours.

Withdrawal Policy

The minimum withdrawal amount is ৳500. Standard withdrawals are processed within 5–30 minutes. However, withdrawals may be delayed if KYC verification is not completed.

To prevent money laundering 399 Days May investigate and temporarily suspend any suspicious transactions.

5Bonuses & Promotions

399 Days's bonus and promotional offers are subject to specific terms and conditions. Each bonus comes with its own Wagering Requirement.

General bonus terms:

• The welcome bonus applies once to your first deposit only.
• Bonus funds must be wagered a specified number of times before withdrawal (wagering requirement).
• Bonus funds cannot be transferred to another account.
• If bonus abuse is detected, the account may be closed.
• Claiming multiple bonuses from the same IP address or device will be treated as fraud.

Full terms for each promotion are listed separately on the promotions page. If in doubt, FAQ View or contact Support.

6Betting Rules

399 DaysBoth Sports Betting and casino games on the platform are subject to a set of fundamental rules.

Sports Betting:

• Once a bet is confirmed, it cannot be cancelled.
• If an event is cancelled or the organizer changes, bets are automatically voided and stakes are refunded.
• The right to void any bet placed at incorrect odds due to a technical error 399 Dayshas.
• Bets in live betting may be rejected due to network delays — this is not the fault of the platform.

Casino Games:

• The game provider's RNG (Random Number Generator) is certified and independently audited.
• If a disconnection occurs during gameplay, the outcome will be determined based on server logs.
• Winnings obtained by exploiting software bugs or glitches will not be honored.

7Prohibited Activities

The following activities are 399 Daysare strictly prohibited and may result in permanent account closure:

• Participating in match fixing or score manipulation, or using insider information related to such activities.
• Creating or operating multiple accounts.
• Coordinated betting for the purpose of exploiting bonuses (Bonus Abuse / Arbitrage Betting).
• Using the platform for money laundering or processing illicit funds.
• Attempting to interfere with the platform through hacking, malware, or any other technical means.
• Harassing, threatening, or defrauding other users.
• Operating an account under a false identity or in a third party's name.

8Account Closure & Suspension

399 Days Accounts may be temporarily suspended or permanently closed without notice in the following circumstances:

• Any violation of these Terms & Conditions.
• Providing false information or forged documents.
• Suspicious or unusual transaction activity.
• Security-related reasons or a court order.
• If proven to be a minor.

To voluntarily close your account, please contact support. Any remaining balance will be refunded provided all applicable conditions have been met.

9Privacy & Data Protection

399 DaysUser personal data is stored with the highest level of security. We do not sell personal information to third parties.

Purpose of data collection:

• Account verification and security assurance.
• Payment processing.
• Improving platform services.
• Sending promotional offers (with user consent).

To learn more, contact ourPrivacy Policy Read.

10Responsible Gaming

399 Days We believe gaming is for entertainment — not addiction. We encourage all users to play responsibly.

Our Responsible Gaming tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Setting the maximum amount you can lose within a given period.
• Cooling-Off Period: Lock your account for a temporary break, from 24 hours up to 6 months.
• Self-Exclusion: The option to permanently self-exclude from the platform.

If you're struggling with a gaming addiction, visit our Responsible Gaming View page.

11Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We are always committed to resolving user issues promptly and fairly.

Dispute resolution process:

1. Submit a complaint via live chat or email.
2. 399 DaysThe support team will respond within 48 hours.
3. If unresolved, the matter will be referred to a third-party mediator.
4. The final decision will be made by the licensing authority.

In the event of a dispute 399 DaysServer logs, database records, and game history are considered the final and definitive evidence.

12Changes to Terms

399 Days 399 Days reserves the right to change, update, or amend these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

For significant changes, we will attempt to send advance notice to your registered mobile number or email. However, this is not mandatory — we recommend checking this page regularly.